Returns & Exchanges
At Cowpresso Coffee Roasters, we strive to ensure the highest quality in every roast; however, due to the perishable nature of coffee beans, returns are generally restricted to hardware and defective merchandise. If you are unsatisfied with your order, please contact us within 7 days of receipt for a resolution.
Contact Support
Email our team at [email protected] with your order number and photos of the item you wish to return or exchange.
Verification
Our team will review your request to ensure the product is in its original packaging and meets our eligibility criteria for a return.
Return Shipment
Once approved, securely pack the items and drop them off at our physical showroom or mail them to our designated return address.
Refund or Exchange
After inspecting the returned goods, we will process your refund to the original payment method or dispatch your replacement coffee gear within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing